Contact Us

If you have ordered from us, please contact us by replying to your order confirmation - that way we know who you are and what you have ordered, so can respond faster.

We have made help pages to answer most common queries - please see the section More Links at the bottom of this page before you contact us as we may have already answered your question.

Can you order by telephone? No, sorry, we do not take telephone orders - all orders should be placed via our website. If you have a query, email us first and we will always respond.

Is it in stock? If you are asking about stock availability - Click Here for our stock policy.

Visiting our shop: Our shop is located in Fenton Barns Retail Village near Drem, but several miles outside of North Berwick - despite our postal address. It is approx 15 miles east of Edinburgh. We are open 10am to 4pm Tuesday to Friday. We are closed Saturday, Sunday and Mondays - although mail order goes out as normal on a Monday.

Terms of sale, Faulty items, Returns: Please see the links at the bottom of this page.

Send us a message: Click or tap on our email address to open your email program: sales@timetunnelmodels.com