All items are physically IN STOCK in our warehouse, except Special Order & Pre-Order items and some Spare Parts. Read our Stock Levels page and our Reviews.
UK Delivery - Orders over £30: FREE Economy Delivery (3 to 5 working days). Express? From just £4.95. Saturday? From only £7.95.

Contact Us

If you have ordered from us, please contact us by replying to your order confirmation - that way we know who you are and what you have ordered, so can respond faster.

We have made help pages to answer most common queries - please see the section More Links at the bottom of this page before you contact us as we may have already answered your question.

Can you order by telephone? No, sorry, we do not take telephone orders. Until the COVID situation goes completely, we are not able to even answer the telephone due to limited staffing forced on us by law due to the social distancing laws.

Is it in stock? If you are asking about stock availability - Click Here for our stock policy.

Visiting our shop: Our shop is located in Fenton Barns Retail Village near Drem, but several miles outside of North Berwick - despite our postal address. It is approx 15 miles east of Edinburgh. We are open Monday to Friday 9am to 5pm. During Pandemic 10am to 4pm Tuesday to Friday, but only when the area is not in Tier 4 / Lockdown. When in Tier 4 / Lockdown we are available for local customers only for collection of click and collect orders. We are closed weekends and bank holidays.

Terms of sale, Faulty items, Returns: Please see the links at the bottom of this page.

Send us a message: Click or tap on our email address to open your email program: sales@timetunnelmodels.com

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